Privacy Policy
Last updated – August 23, 2025
Introduction
Welcome to Rapid Manufacturing (referred to as “we,” “us,” or “our”). We are a provider of custom parts machining services. We are committed to protecting the privacy and confidentiality of our clients, partners, and website visitors.
This Privacy Policy outlines how we collect, use, store, and protect your personal and business information when you use our website www.rapmaf.com, request a quote, or use our services. By using our website and services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect information necessary to provide you with our high-quality machining services and to manage our business relationship.
a) Information You Provide Directly to Us:
- Contact Information:Your name, email address, phone number, company name, and physical address.
- Quote & Project Information:When you request a quote (RFQ) or place an order, you provide us with project specifications, requirements, and technical files. This includes, but is not limited to, Computer-Aided Design (CAD) models, 2D drawings, material specifications, and other design documents.
- Communication Information:Any information you provide when you contact us with questions, feedback, or for customer support.
b) Information We Collect Automatically:
- Usage Data:When you visit our website, we may automatically collect certain information, such as your IP address, browser type, operating system, pages visited, and the dates/times of your visits. This helps us understand how our website is used and how to improve it.
- Cookies:We use cookies to enhance your experience on our website. Cookies are small data files stored on your device that help us with site functionality, analytics, and remembering your preferences. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services:To respond to your inquiries, prepare and send quotes (RFQs), and manufacture and deliver your custom parts.
- To Manage Projects:To communicate with you about project status, technical queries, shipping, and invoicing.
- To Improve Our Website:To analyze usage trends and improve our website’s functionality, content, and user experience.
- For Security:To protect the security and integrity of our website, data, and business operations.
- For Marketing (with your consent):To send you information about our services, capabilities, or news that may be of interest to you. You may opt-out of receiving these communications at any time.
- To Comply with Legal Obligations:To meet our legal and regulatory requirements.
Confidentiality of Technical Data and Intellectual Property (IP)
We understand that the technical files and project details you provide are sensitive and constitute your valuable Intellectual Property.
- Strict Confidentiality:We treat all technical data with the highest degree of confidentiality.
- Limited Access:Access to your technical files is strictly limited to employees and trusted partners who need the information to produce your quote or manufacture your parts.
- Non-Disclosure:We will not disclose, share, or use your technical data for any purpose other than fulfilling your service request. We are willing to sign a Non-Disclosure Agreement (NDA) upon request for added assurance.
- Security Measures:We implement robust technical and organizational security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
How We Share Your Information
We do not sell, trade, or rent your personal or technical information to third parties. We may share your information only in the following limited circumstances:
- Third-Party Service Providers:We may share information with trusted third-party companies that perform services on our behalf, such as shipping carriers (e.g., FedEx, UPS) or payment processors. These providers are only given the information necessary to perform their specific function and are contractually obligated to protect your data.
- Legal Requirements:We may disclose your information if required to do so by law or in response to a valid legal process, such as a court order or government request.
- Business Transfers:In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Data Retention
We will retain your personal and project information for as long as is necessary to fulfill the purposes outlined in this policy, to maintain our business relationship, or as required by law for record-keeping and quality assurance purposes. You may request the deletion of your data as described in Section 7.
Your Rights and Choices
You have certain rights regarding your personal information:
- Access:You can request a copy of the personal information we hold about you.
- Correction:You can request that we correct any inaccurate or incomplete information.
- Deletion:You can request that we delete your personal information, subject to certain legal and contractual restrictions.
- Opt-Out:You can opt-out of receiving marketing communications from us by using the “unsubscribe” link in our emails or by contacting us directly.
To exercise any of these rights, please contact us using the details below.
Children’s Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Effective Date” at the top. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Rapid Manufacturing
Building 5, Longguang Technology Innovation Park, Zhen’an East Road,Dongguan City, Guangdong Province, P.R. China. Zipcode: 523851
[email protected]
China: +86 181 8883 2435
